Terms and conditions


You must allow sufficient time when booking your taxi for the check-in times required by your airline and for any delays caused by traffic conditions. A2B Garstang shall not be responsible for any delay caused by your failure to allow enough time to reach your destination, or if the passengers are not ready for collection at the booked time.

You must order a suitable car size for the number of passengers and luggage.  A2B Garstang cannot guarantee to carry excessive amounts of luggage. Please note that a child, no matter what age, counts as one passenger.

The Service

You shall be responsible for the behaviour of all the passengers in the vehicle during the journey. You will be charged £100 to cover cleaning costs in the unlikely event of the vehicle being soiled by any passenger!

Eating, drinking and/or smoking in the cars are not permitted.

All children travelling during the journey should be restrained in a manner appropriate to their age, weight and height. Suitable child seats should wherever possible be supplied and fitted by the child’s parents. Such seats may be retained by the driver for use on the return journey. Equally we can provide seats if booked in advance and there is availability

A2B Garstang will not carry more passengers than its insurance or licensing allows.


A2B Garstang shall use all reasonable endeavours to get you to your destination on time. However we shall not be liable for any loss due to delays caused by road or traffic conditions beyond its control on the journey.  Under no circumstances shall A2B Garstang be liable (in contract, tort or otherwise) for any loss of profits, business or for any indirect or consequential loss whatever.

All luggage is carried entirely at your risk.

A2B Garstang reserve the right to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond our control. If the car breaks down during your journey A2B Garstang will endeavour to arrange an alternative car to complete the journey as soon as practicable.

You shall indemnify A2B Garstang against all losses, costs, damages and expenses arising from any act or omission of any passenger in your party.

Neither party excludes or limits its liability for death or personal injury caused by negligence. For wilful default, fraudulent misrepresentation, or otherwise in any manner unenforceable by any applicable law.


A2B Garstang will refuse or terminate any booking with immediate effect if it places any driver or vehicle at risk of damage, violence or abuse by you or by any passenger in your party. We will ask all passengers to vacate the vehicle as soon as it is safe to do so.  No refunds will be given if the journey is terminated part way through the hire.

Account Customers

The Customer shall pay within 30 days of the date of the invoice. Invoices paid after 30 days but before 45 days will be subject to 20% late payment fee. Invoices paid from 45 days but before 60 days will be subject to 25% late payment fee on top of the 20% fee previously charged. Any payments not received within 60 days will be subject to a 250% late payment fee on the entire balance including all previous late payment fees. A court claim fee plus administration charges will be added to this calculation.

Should you prefer to pay upfront directly by credit/debit card, cash or BACS (48 hours in advance) you will not qualify for the 30-day terms. If a customer’s account has payments outstanding, then no further vehicles will be dispatched until the account is returned to credit.



  • Prices quoted and paid are for passengers being ready to travel at the booked time. We allow 5 minutes of waiting on normal bookings and 45 minutes on airports. 30 minutes from landing and 15 minutes of parking. Any extra will incur extra charges.


Payments can be made by the following methods:

  • Cash or by a Credit/Debit card to the driver on day of outward travel for both legs of the journey. This applies to both local journeys and to the airport. Journey’s involving a non- local pickup must be paid for in advance by card or cleared funds. We also accept bank transfers if this is easier.

Prepay by Credit/Debit Card

  • There are no charges added for processing payments made by credit or debit cards.

Drop off Process.

  • All quoted prices include any drop off charges levied by individual locations. Our drop offs are based on being able to drop customers off outside their terminal.


Airport pick up procedures.

  • The cost of the minimum charge for customer collection is included in the prices quoted. These prices vary dependent on which airport used.
  • Firstly you will be provided with the contact details for your driver . We ask that you contact them within 15 minutes of landing, this is to confirm you have landed and your mobile is working.
  • Secondly for the customer to contact their driver once they have collected their luggage.
  • Once luggage is confirmed as being collected the driver will enter the airport parking area and collect their customers from inside the terminal, assisting with luggage if required, on return to vehicle. This ensures pickups are made within the minimum charge period.
  • If no phone call is received within 30 minutes of landing, we will assume that you have landed and have no mobile phone availability, your driver will enter the terminal to collect you.
  • Should the minimum charge period be exceeded then A2B Garstang reserve the right to charge the extra parking charges.

Additional Charges

  • Additional parking charges will be made at cost.
  • Prices quoted and paid are for passengers being ready to travel at the booked time. Quotes include a maximum of 5 minutes from the booked time without additional costs for waiting time. Or 45 minutes on airport bookings.
  • Waiting time is permitted to be charged after the five minutes has elapsed at a rate of £24 per hour with a pro rata of £6 per 15 minutes.
  • If the arrival of our vehicle has been delayed for a pickup, the five-minute rule will commence from the arrival time of our vehicle.
  • No additional charges are made for jobs after midnight or weekends.
  • Time and a half will be charged for Christmas Eve, Boxing Day, New Year’s Eve up to 5pm, and New Year’s Day 8am to midnight.
  • Double time will be charged for Christmas Day, New Year’s Eve from 5pm until 8am New Year’s Day 8am.

Phone Bookings

  • All phone bookings are taken with great care and detailed attention to ensure accuracy is maintained. Some of the bookings may be recorded for training and verification purposes.
  • We will not be held liable for any incorrect information provided by third party.

Email Bookings

  • We will send e-mail confirmations to all our customers who book by email.
  • It is the customer’s responsibility to ensure the information we send is correct and point out any errors.

Fraud Prevention

  • Any online credit/ debit card bookings will be subject to verification. No details of customer card information are ever held by A2B Garstang. All transactions are carried out online within the secure card payment system.

Vehicle Type

  • It is the passenger’s responsibility to ensure that they order the correct type of vehicle to carry the numbers of passengers and luggage. If in doubt, please ring the company for advice.
  • The Company accepts no responsibility for wrongly ordered vehicles and may at its discretion charge additional amounts to rectify mistakes.

Additional Drop Offs and Pick Ups

  • Additional drop offs, and pickups will be charged at the additional mileage rate for the extra miles.

Booking Cancellations

  • A booking can be cancelled in advance by giving a minimum 24 hours’ notice. For cancellation after the 24-hour time limit a charge may be made at the company’s discretion.  All cancellations before this will be refunded subject to a 10% admin charge.

Missed Flights, Trains, or Boats

  • If a passenger misses a flight, train, or boat then they must inform the company without delay. No extra charge for this type of situation will be made unless a driver has been dispatched to meet the contracted job prior to the company been notified of the situation.


  • Route prices are determined using the shortest route method under normal road conditions.
  • Should conditions exist that effect the planned route then the company reserves the right to make additional charges, for waiting time and extra miles.
  • Conditions referred to include but are not limited to: - accidents, unforeseen diversions, adverse weather conditions and mechanical breakdown.


  • The company accept no liability for costs incurred by a customer missing a connection.
  • The company will advise customers of any known potential issues that may affect their journey.
  • The company will advise an alternative journey or commencement time.
  • If the company’s advice is not accepted, then the customer accepts full responsibility for loss or incurred costs for that journey.

Compensation due because of negligence by A2B Garstang will be limited to the cost of the contracted journey.