Frequently asked questions

  • Will I receive confirmation of my journey? A: Yes, you will receive a booking confirmation by either text or e-mail depending on your communication preference.
  • How do I pay? A: You can pay by cash or card to the driver. BACS transfer can also be made; however this must be done 48 hours in advance of the journey. Equally if wanting an account this can be arranged to pay via invoice on a weekly or monthly basis.
  • Do you provide a receipt? A: Receipts can be given by the driver or if paying by card can be sent via email
  • Is the payment secure? A: We don’t keep any details on record and none of the phone calls with payments taken are recorded.
  • Are there any surcharges? A: There may be additional parking charges if going over the allocated time, but this is explained in our airport procedure.
  • Can I book a vehicle with a child seat? A: Yes, we can provide a seat if needed but please check upon booking as the availability may be limited. Equally if wanting to use your own seats we can store these for you until your return trip.
  • Do I need to tip?A: No, the price you pay covers everything. In the UK tipping is optional. However, on an airport journey in a booked minicab, you might wish to tip two or three pounds if the driver helps with your luggage.
  • Where do I meet my driver when I land at the airport? A: You will be provided with the contact details for your driver. We ask that you contact them within 15 minutes of landing, this is to confirm you have landed and your mobile is working. If not, then the driver will wait 30 mins after landing and then come inside the terminal and meet you inside with a name board. but this is explained in our airport procedure.
  • When do I need to be at the airport by? A: Every airport has a different time to be there some is 2 hours before flying some is 3 hours before. We recommend that you check this before booking your transfer.
  • How much time do I need to leave from my flight landing to booking a taxi? A: We recommend booking for the flight landing time. The driver can then make the correct judgement on when to come in based on contact with yourself after landing.
  • Do you need to know the flight number or terminal building? A: Yes, we need to know the flight number and terminal number if relevant. This helps us collect from the correct place.
  • Am I charged if my flight is delayed? A: The short answer to this is "not under normal circumstances". By that we mean if your plane is notified as having been delayed our dispatcher will pick this up and amend your pickup time thus delaying your driver’s departure to meet you, avoiding additional costs. However, should you experience a delay as a result of lost baggage for which you would be making a claim on insurance, then yes additional waiting time and parking costs would be charged, which of course you could claim back.
  • I have a lot of luggage, will it fit? A: When booking if you have a lot of luggage, please let us know so we can make the appropriate decision on vehicle size.
  • I'm a single female passenger, how safe are your drivers? A: When you travel with us, you'll travel with approved drivers only. These are drivers who have gone through a strict vetting process, and they have a minimum of 2 years driving experience. All journeys are logged, and the details of the journey are comprehensive, including drivers details, pick up and drop off locations.
  • What is your Passenger Safety policy? A: All Drivers are subjected to criminal record checks with the Criminal Records Bureau and have passed medical checks required by the local council.
  • Is the price per person? A: The price quoted will be a total price unless stating a price per person and a total price.
  • Are there any time restrictions? A: As long as you book in advance there are no restrictions.
  • How long will the driver wait for me? A: Your ride includes 5 minutes waiting time for standard pickups and 45 minutes for airport pickups (unless otherwise stated). Even if your driver has arrived early, your included waiting time starts from the time you booked your ride.
  • What are ‘one-way’ and ‘return’ bookings? A: A one-way booking is a single journey from A to B, such as from the airport to your hotel. The price is based on the number of miles driven. A return booking is a two-way journey from A to B and back again, such as from the airport to your hotel and then back from the hotel to the airport a few days later.
  • How much waiting time do I get with additional pickup and drop offs? A: Each via allows five minutes of waiting time per pick up, the driver may charge extra if this is exceeded. Costs are at the discretion of drivers. If you require additional waiting time, this should be agreed with the transport company before the booking takes place.
  • Do I need to have an account with you to book a taxi? A: No, we take a lot of private bookings but if taking a lot of trips, we do recommend an account as then it’s easier to manage and you get added benefits of business discounts and monthly invoices
  • Do I get a driver with a minibus? A: Yes, we always provide a fully licensed driver
  • How do I know you have availability? A: Make an enquiry and we will advise on availability. If booking for a popular event, then its recommended booking with plenty of notice
  • I have not received my booking confirmation email. A: Firstly, check your spam folder then if you can’t find it send us an email and we shall send another one out to you.
  • How do I know the service is reliable? A: We have a lot of glowing testimonials and would like to think they do the talking for us. We do pride ourselves in being reliable and on time.
  • Are your drivers licensed? A: Yes, it is required by UK Law that all taxi companies are licensed by the Public Carriage Office or Transport for London